Services for newcomers in NDG Montreal - information kiosks

We hold information kiosks to directly inform immigrants about services, organizations and the activities of the community being available to them.

Our team (multi-lingual psycho-social facilitators) assist immigrants by listening to them during our kiosks (In different NDG places like public schools, festivals, events, etc.), answering to their concerns and referring them to the services and organisations where they can find the adequate support; We also provide follow-up if necessary, and encourage the participation of newcomers in the community.

The first contact is always made in French language. If our facilitators find difficulties in the communication, they offer the option to clients to express themselves in the language they feel most comfortable (Mandarin, Spanish, Arab, Russian, etc.) and to find more information in our offices. 

Our approach allows immigrants to feel welcome, heard and respected. This reduces the level of stress related to the integration process. 

Our community network has enabled us to develop different first points of contact, offering hospitality to families directly in NDG organizations. The NDG food depot is an example: newcomers who receive food service there will also have the possibility to access all of our programs.



We organize and animate social integration activities that bring individuals together in cultural activities and training workshops.

After establishing contact with immigrants, social training activities promote social interaction. It also allows to break the isolation of certain families and to facilitate their integration through the provision of training adapted to the needs of the participants.

Immigrants often have few opportunities to expand their social network and to get to know the community and organizations that make it up.  They often need opportunities to leave their homes and participate in activities that will allow them to create links and learn more about life in Quebec. Having friends and friends with similar interests is a key success factor in the integration of immigrants.

In addition, training offered by Bienvenue à NDG (education, housing, employment, budget, etc.) allows for a better understanding of the host society: its values, the way it works and it also helps  newcomers to better engage in the life of their host society. Workshops include topics that are chosen by immigrants themselves, which help them reinforce their knowledge and skills and also strengthen the sense of control over their life: a step towards better integration.


We work with community partners to better meet the needs of immigrant families.

The integration of families and immigrant individuals in the community was established as a priority in forums and surveys that have been conducted in Notre-Dame-de-Grâce in the last 3 years. This objective is part of the plan of action of the Table interculturelle and the Table jeunesse.

Objective 2 the Table interculturelle: To ensure the creation and support of initiatives aimed at improving the access of immigrants to information on existing services and resources.

Objective 5 of guideline 4 of the Table jeunesse NDG: To develop communication strategies to ensure that immigrants and members of cultural communities participate and have the possibility to get involved.


The project “Intervenants Communautaires Scolaires” is a collective action set up in the winter of 2014 in Notre-Dame-de-Grâce, in response to the issues of school perseverance and social isolation. Posted in the schools, the Community School Intervenors (ICS) weave bonds of trust with the parents (new arrivals, isolated, in precarious situation) and help them to meet the winning conditions allowing them to facilitate the perseverance schooling of their child. They offer a wide range of activities to meet the needs of families: training workshops, outings and parent-child reconciliation activities, coffee-meetings, as well as listening and a personalized reference service. The project is the result of a community mobilization that originated in various forums such as: the NDG quality of life forum, the NDG strategic planning, the NDG Youth Dialogue Table, the Action Committee 6-12 NDG, the Fielding / Walkley mobilization and revitalization process, and the CSDM Neighborhood Committee in NDG.